Does your computer have Windows 8, 10 or 11?
Are you not sure?
Check the left bottom corner of your screen. If you see one of those symbols:
click Yes. Otherwise click No.
At the same time press keys
Ctrl
Q
A new window will open:
In a blue field enter a code, which I'll give to you.
Then click Share screen
Wait a moment while I'm connecting.
Then, confirm you want my help:
Don't hang up! I might need to ask you some questions.
Download remote help software
You can also enter pelica.net/supremo in the address bar of your browser
Downloaded file will be visible at the bottom of the window. Click it once:
Click on Save file, then a blue arrow in top right corner, and finally on the downloaded file:
Select Run at the bottom of the window:
Run downloaded file
Select Run Supremo and click on Accept
Give me Your ID and Password
Don't hang up! I might need to ask you some questions.