Does your computer have Windows 8, 10 or 11?

Are you not sure?

Check the left bottom corner of your screen. If you see one of those symbols:

Win 10

click Yes. Otherwise click No.

At the same time press keys Windows Ctrl Q

A new window will open:

Quick Assist - enter code

In a blue field enter a code, which I'll give to you.
Then click Share screen

Wait a moment while I'm connecting.
Then, confirm you want my help:

Quick Assist - allow

Don't hang up! I might need to ask you some questions.

Download remote help software

You can also enter pelica.net/supremo in the address bar of your browser

Downloaded file will be visible at the bottom of the window. Click it once:

Google Chrome

Click on Save file, then a blue arrow in top right corner, and finally on the downloaded file:

Mozilla Firefox Mozilla Firefox Mozilla Firefox

Select Run at the bottom of the window:

Edge

Run downloaded file

Select Run Supremo and click on Accept

Supremo - first run

Give me Your ID and Password

Supremo

Don't hang up! I might need to ask you some questions.